Job details

State / Region / Province

New York, Texas

Work Location

New York, NY, Richardson, TX

Country

USA

Domain

Consulting

Interest Group

Infosys Limited

Skills

Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration

Company

ITL USA

Requisition ID

129261BR

Job description

Infosys is seeking Desktop Support Engineer for the desktop operation and escalation Team. The candidate will be responsible for managing senior escalations, deep dive analysis of branch environment, white glove service, onsite support, project activities, and technical solution deployments.

Required Qualifications:
• Candidate must be located within commuting distance of New York, NY; Richards, TX or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education.
• At least 4 years of Information Technology experience.
• At least 4 years of progressive level II Desktop, Server, and Network support or related experience
• Working knowledge of VMware and Citrix is a must
• Microsoft certifications: MCP/MCSA/MOS/MCSE and/or MS-365/Azure, Cisco CCNA desirable
• Excellent knowledge of Windows 7/10 environment
• Familiarity with PowerShell, VBScript, JavaScript, HTML
• Mac, iPad/iPhone support knowledge
• Knowledge of VPN infrastructure, troubleshooting of MS Direct-Access, AOVPN
• Internet browser proxy experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:
• Cisco CCNA certification
• Intermediate knowledge of Network Architecture and Topologies/Network +
• Knowledge of monitoring tools for Network and Workstations, including but not limited to SevOne, Corvil, Extrahop, Splunk, Fiddller, Wireshark

Role and Responsibilities (Not Limited to):
• Day to day management of tickets, requests, and escalations from VIP users and Senior Managers both within IT and the business as well as for issues that are in-depth and chronic in nature.
• Senior Management Escalations - Advanced technical knowledge and business insight, handle escalations and specialized services
• Onsite Visits: Dedicated Senior L2 - L3 support on site at a branch to investigate and resolve an issue.
• Remote Support: Remote support for users working from home, resolving issues with home systems and personal devices, cabling, network equipment, service provider engagement.
• Branch Analysis: Deep dive investigation into latency issues and chronic problems in a branch
• White Glove Service: Bundled service package of all services for an extended amount of time plus in-depth troubleshooting.
• Knowledge Management Process - Review and validate technical documentation and provide general feedback to improve the knowledge repository and overall process.
• Problem Management participation identify issues in the environment escalated from within Wealth Management and ISG.

Estimated annual compensation range for candidate based in the below locations will be
New York $82493 to $116000

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.