Adecco is currently assisting the largest food delivery platform company in their search for a **Remote Desktop Support I** for a local client in San Francisco, CA! Pay rate: $ 40.00 Shift: Mon-Sun 9am-9pm ET Type: Contract to hire; 3+ months contract to hire Remote Position - Must be flexible to our support line hrs (e.g., 9am-9pm Mon-Sun) *** Please note that this position requires a flexible schedule - the team works all days of the week (including weekends) from 9am-9pm ET. While team members will work 40 hrs per week, these hours might come from night and weekend shifts. **Responsibilities and job duties:** We primarily manage our ticket queue via email and text message, and provide phone or video support upon request or as needed. + You’ll be a strategic problem solver and become a technical subject matter expert in all things related to our new product! + You will be the first line of defense for all merchant support tickets, ensuring that the team provides an exceptional service experience and best-in class technical support when something goes wrong. + To succeed in this role you will need to have a combination of deep technical/ networking knowledge, strong communication/ troubleshooting skills, an entrepreneurial mindset, and a constant desire to never stop building your knowledge of our product. + Help build our playbook around how to diagnose and triage emerging issues within a new product + Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success + Develop a deep expertise in our product, processes, systems, tools, and how to diagnose and resolve an issue, especially in cases where there is no set guidance/ playbook **Required Qualifications:** + You have a Bachelor’s degree in a technical field (e.g., information technology, computer science, computer engineering) or equivalent amount of work experience + You have startup experience and an entrepreneurial mindset (this team functions like a startup within CLIENT, and ownership/ entrepreneurial spirit are critical to thrive) + You have a deep understanding of computer hardware (including ethernet cabling/ network administration) and software + You have 4+ years of work experience in a related role in a technical support related role (e.g. IT, networking administration, technical support) + You are a natural problem solver, willing to triage problems that often don’t have a pre-defined solution + You lead with empathy, and deeply care about the success of small business owners across the United States + You can speak and write fluent English and have above average technical fluency (typing speed of 40 WPM). + You have experience in a fast-paced customer facing role and are resilient in an ever-changing environment + You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using CLIENT’s brand voice and tone + You are a highly-motivated individual that works well in a team environment Bonus Points for… Being a past employer’s first technical support hire + Experience troubleshooting on android systems + Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested , APPLY NOW for instant consideration! **Pay Details:** $40.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance