Kforce is working with a global eCommerce in search of a Desktop Support professional (level 2) to join their team! This position is on-site 5 days a week in Bronx, NY. This is a long-term consulting position, and you will have access to Kforce benefits. The beautiful facility has a parking lot and a shuttle that can take you from the train station. Summary: As an IT Support Operations Analyst, you will be responsible for providing technical support to all end user technologies, currently implemented, and offered to the Enterprise. You will respond to requests or collaborate with members from IT Corporate Technology Support. The candidate will troubleshoot, configure, and deploy devices and conduct other daily and nightly support activities for the Plant, Manufacturing, and corporate environments. You are expected to perform timely and quality resolution to issues and record them in our ticketing system. This position reports to the IT Corporate Technology Service Manager. Essential Functions: * Answer IT Support helpdesk phone calls providing remote and onsite support * Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA) * Configure and support hardware devices for end user deployment. Computers, desk, Printers, wired, wireless and mobile devices, (POS) Point of sale devices * Perform scheduled and unscheduled move add changes which at times requiring off hour physical work * Basic troubleshooting of network infrastructure IP address configuration, cable management; Wired and wireless support * Active Directory administration. Knowledge of end user accounts applying security groups, application, and system access; Assist end users with password reset process * A/V support for conference rooms, display units and projectors; Digital signage * Employee timekeeper configuration and management (Kronos)