**Desktop Support - Remote / On-Site** **Conshohocken, PA** **Type:** Contract-to-Hire **Category:** IT Admin **Industry:** Technology **Reference ID:** JN -032025-101379 **Date Posted:** 03/25/2025 **Shortcut:** http://careers.eliassen.com/kmgHBB + Description + Recommended Jobs **Description:** **Hybrid | Conshohocken, PA** Our client, a Technology Company focused on the Real Estates services market, is looking to engage an experienced Desktop Support resource who will provide a combination of Remote services as well as on-site support to their Philadelphia area branch operations. _Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._ Rate: $15 - $25 / hr. w2 **Responsibilities:** Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development. **Experience Requirements:** • Exemplary customer service skills (verbal and written) • Proficient Windows and Mac troubleshooting and support • Mobile device computing skills • Basic network troubleshooting and support • Microsoft 365 knowledge • ServiceNow and Ivanti experience a plus • Basic hardware troubleshooting • Ability to perform Root Cause Analysis • High level of emotional intelligence • Professional presence – while remaining personable • Experience working with processes and procedures in a large organization preferable • Ability to manage multiple competing priorities and prioritize effectively • Good time and task management skills • Flexible and organized • Growth mindset • Able to lift 50 lbs. unaided • Reliable car _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._ _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._ _Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com._ _About Eliassen Group:_ _Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._ _Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._ _Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_