Company:

Astreya Partners are at the cusp of the new way of working.  We provide IT services and Managed Performance to some of the most exciting companies on the planet.  Our delivery model helps our clients be Positively Productive by matching exceptional people to on-site teams delivering world class IT service.  With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.  

Description

Astreya Partners is looking for an IT Support Tech to work on our team onsite with a global search engine firm. This is a tier 2 support role and we are looking for someone with great customer service skills, attention to detail, and a passion for technology and troubleshooting. If this sounds like the next step in your career, we would love to speak with you!

Responsibilities:

Support users on all issues related to internal custom built  application tools Support users on issues relating to Linux workstations and network  connectivity Troubleshoot some Windows 7, Apple OS and Linux OS Reimage and deploy workstations for pre-existing and new users Build and maintain relationships with counterparts on other sites such  as Telops, Techstop, Development, Local Management, Printing, Mentors and Tool POCs to aid with a unified approach to global issue diagnostics  and resolution. Initial level of debugging and resolution (e.g. restarting edit server,  interpreting latency graphs, identifying local vs global issues etc) Testing various releases of application tools, becoming familiar with  current issues and ability to identify various Java bugs. Monitor development mailing lists with respect to identifying  new/resolved bugs and to be aware of developments that affect the site  and to provide ideas, solutions and processes to minimize local disruption. Bug and feature request filing and working with dev team for their  resolution Maintaining record of team specific inventory ( workstations, monitors) Small tool development ( specific to app and which can help improving  ops efficiency) - Bash, Perl, Python etc Maintaining or modifying existing tools to facilitate developments or  changes in dependent systems. Development of processes and  KBs for common issue resolution Ability to mentor less technical colleagues on common tasks

Qualifications & Requirements:

Computer Science Degree or equivalent Hands on experience with inventory management or logistics Customer Relationship experience Basic Knowledge of networking Good communication skills both written and verbal Knowledge and experience working with spreadsheets such as Google Sheets Organizational skills Familiarity with IT Service Management principles including ticket management and achieving service levels Basic IT infrastructure troubleshooting experience

What can Astreya offer you?

Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company-wide mentoring program to advise you along the way Online training courses through CBT-nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus.  We love to build people from within. Numerous on-the-job perks Peer Recognition Market competitive rates and benefits