Job Seekers, Please send resumes to resumes@hireitpeople.com Int. type - Both iLinc Web Cam and In Person Interview.
Short Description:  The Desktop support specialist  supports in-house teams and responds in person to helpdesk tickets.
Complete Description:  Role Description:
•Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents. •Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. •Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities. •Responsible for logging incidents and problem resolution activities into a computerized tracking system.•Responsible for maintaining a robust and accurate knowledge base repository.•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. •Responsible for generating help desk related performance statistics, as required.•Responsible for training support staff, as required.•Responsible for performing other tasks, as assigned.
Position resides in Georgetown Delaware and has frequent travel requirements to Milford and Dover (not reimbursed)

SkillRequired / DesiredAmountof ExperienceWorking in a computer technical environmentRequired3YearsFunction as support directly to help deskRequired1YearsExperience troubleshooting, installing, upgrading, and repairing PCsRequired1YearsWindows XPRequired4YearsWindows 7Required1YearsPrior experience in working with and troubleshooting Desktop issues with Active Directory AdministrationRequired1YearsPrior hands on experience with Windows PowershellHighly desired2YearsTCP/IP Networking skillsHighly desired1YearsAutomated help desk application toolsHighly desired1YearsExperience with comprehending functional and technical documentationHighly desired  Physical Ability to lift in excess of 40 lbsRequired  Customer service, oral, and written communicationHighly desired1Years