Desktop Support

MT Kisco, NY Office (Hybrid)

Tokio Marine HCC, a global power in the specialty insurance industry, is seeking a Desktop Support Technician with a passion for organization, problem solving, attention to detail, and a drive to learn and grow with a world leading company in a unique industry.

What we offer: 

Competitive salary and employee benefit package 

Strong learning culture 

Growth perspectives 

6% 401K match 

20 days of PTO and 2 Floating Days 

Paid parental leave

An opportunity to love what you do

About the role:

We are looking for a dedicated and detail-oriented Desktop Support Technician to join our team. In this role you will provide support and administration to employees, which includes monitoring and managing incoming helpdesk requests, maintaining inventory, setting up new users, and assisting the IT team with projects as needed.

Key Responsibilities

Provide day-to-day support and customer service to local and remote users

Resolve technical failures in a timely manner, track issues, escalate escalations, resolve resolutions, and close IT tickets.

Manage IT inventory, ordering, and deployment of hardware and software

Setup computers and phones for new hires

Performs user administration on servers or server applications.

Maintain and support Windows environment, Group Policy management, User/Group permissions, and file system permissions.

Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.

Accurately record, update, and document requests using the IT service desk system

Performs light configuration/troubleshooting tasks on enterprise insurance applications.

Understand and appreciate applications and your role in delivering software products to the business with optimal performance and customer satisfaction.

Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Experience supported streaming applications and/or Virtual Desktop Infrastructures powered by Citrix

Familiarity with one or more of the following:  Slack, Zendesk, Jira, CrowdStrike, JAMF, Intune, TeamViewer, Cisco AnyConnect

Familiarity with SQL databases, ODBC drivers

Familiarity with Linux/Red Hat/Ubuntu is a plus.

Familiarity with ImageRight is a plus.

Knowledge of scripting and process automation tools a plus

Position Knowledge, Skills, and Requirements

Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering; OR equivalent experience preferred.

A+, Microsoft, or other certifications preferred but not required

About TMHCC:

Tokio Marine HCC is a leading specialty insurance group with offices in the US, the UK, and continental Europe. With the strength and stability that comes from being a member of the Tokio Marine Group, and fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist.

Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble, we offer more than 100 classes of specialty insurance. Applying our Mind Over Risk philosophy to writing insurance allows our customers take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.

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