Description We are seeking a Desktop Support Specialist to join our growing Information Technology team. A specialist in this role will be responsible for managing the day-to-day support to our 2,000+ employees using Microsoft 365 in Kinston. Key Responsibilities: + Provide level 2 troubleshooting for Microsoft 365 related issues which includes problem recognition, research, isolation and resolution steps. + Work on escalations and provide prompt resolutions. + Handle project work and manage system infrastructure. + Develop and implement strategic and tactical plans to improve productivity, efficiency and reliability. + Assist in testing and implementation of new applications and systems. + Regularly update systems, track resolved defects, and manage bug reports. + Participate in IT business process improvement efforts, specifically related to Microsoft 365 applications. Requirements + Proficiency in Microsoft 365 suite including, but not limited to, Microsoft Intune and other next-gen tools. + Experience with Level 2 troubleshooting and issue resolution. + Excellent problem-solving, analytical and evaluative skills. + Ability to analyse and adapt to different situations and tasks. + Any relevant certifications related to Microsoft 365 suite would be highly desirable. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .