**Job ID Number** R4381 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** As a Desktop Support Specialist, you will be responsible for providing hardware and software support. **Job Description** We are seeking **a Desktop Support Technician** to provide hardware and software support **.** **This is a full time, 6-12+ month contract opportunity and 100% on-site.** **Schedule:** + Friday: 2pm – 12am + Saturday: 2pm – 12am + Sunday: 1pm – 11pm + Monday: 1pm – 11pm **Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license.** **What You'll Do** + Test new technologies prior to deployment + Install and upgrade desktop operating systems including network connectivity, standard applications, and associated peripherals + Troubleshoot software/hardware problems through debugging, testing, and vendor assistance + Provide recommendations regarding software/hardware changes to correct problems + Update virus protection programs and the client PC’s operating systems + Troubleshoot diagnoses and identifies failing/failed components through the use of testing procedures and diagnostic software + Research, resolve, and recommend solutions to complex, technically orientated user problems + Communicate resolution to appropriate IS staff and system users + Assist with defining policies and procedures and work to improve the call handling and resolution process + Instruct system users on basic application and personal productivity software functions in an informal setting + Log problem calls and resolutions + Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same + Manage staff and organize department functions in accordance with company guidelines + Delegate tasks and department assignments or projects, meeting deadlines related to those assignments + Direct others in the completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed, or reviewed + Arrange a timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments. + Work on an actual project or service to help achieve the objectives of the department + Evaluate information to render an opinion or act based on that information that will impact the department or function + Focus on achieving the goals or objectives of the department + Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality + Develop a working knowledge of all PGCB rules, regulations, and Internal Controls applicable to your position + Must read and understand the client’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons + Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third-party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements **What You'll Need** Required: + Must have proficiency in the following software systems Windows 10 and MS Office + Must demonstrate analytical skills and ability to solve complex technical problems with little or no assistance + Minimum 1-3 years of general PC and network troubleshooting required + Must be able to work with others, communicate well, and receive direction when needed to achieve department goals and objectives + **Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license** Desired: + Ability to perform duties under minimal supervision + Excellent oral and written communication skills + Exceptional organizational skills with the ability to handle multiple, high-priority projects with a keen attention to detail + Strong interpersonal, analytical, and problem-solving abilities + Ability to work with others, communicate well, receive direction; review your own work + Maintain a positive attitude toward work and interface with guests in a friendly and polite manner + Ability to address stressful situations with clients with dignity and the utmost tact and politeness **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor + Physical ability to access all areas of the property. + Ability to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors, and outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, and cigarette smoke. + Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. + Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned. **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.