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Engagement Type: Contract  Short Description: 
The Desktop Support Specialist is a service desk role that is 100% phone and email support for in-house teams. This person responds to helpdesk tickets and works with outside vendors to assist in resolution of issues.Complete Description: 
Please note, this is 100% phone support as help desk person. 

This position is initially funded for 6 months, has a high probability for extension. 

This position is a first shift position. 

The Desktop Support Specialist supports in-house teams 

DSS2 
Years of Relevant Experience: 2 to 4 years 
Preferred Education: 2 year associate degree or equivalent study 
Role Description: 
All roles specified in DSS1 plus the following: 
-Support, by phone, any troubleshooting or support calls that involve systems, networks, telecommuncation or infrastructure issues. 
-Role involves email and phone interaction using State systems for helpdesk ticketing 
-Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. 
-Troubleshoot LAN/TCPIP issues 
-Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). 
   Required / Desired Skills        SkillRequired / DesiredAmount of ExperiencePrior Help Desk support work (phone)Required2  YearsPrior experience support for telecommunications outagesRequired1  YearsTroubleshooting connectivity and network availability remotelyRequired1  YearsLAN troubleshootingRequired1  YearsTroubleshooting MS Windows OSRequired1  YearsPrior experience with Verizon ISP connectivityHighly desired1  YearsPrior experience working with Verizon to resolve connectivity over phoneHighly desired1  YearsPrior support of telephony, network and infrastructure related systemsHighly desired1  YearsPrior exp with HP Service Manager (ticketing system)Highly desired1  Years