Kforce is working with a company on hiring a Desktop Support Specialist in Lebanon, New Hampshire. This is an onsite position. Primary Objectives: * Provide Tier-1 and Tier-2 technical support to end users onsite or remotely * Follow and maintain compliance with documented Asset Management procedures, ensuring accurate records in the CMDB * Conduct physical inventory audits of IT assets, collaborating with management to clean up and e-cycle outdated equipment * Organize and manage physical IT assets, adhering to Company's device lifecycle processes * Work independently and meet deadlines as established by management Key Responsibilities: * Desktop Support Specialist will manage hardware assets in alignment with Company's lifecycle processes * Create, respond to, and resolve incidents and service requests per predefined processes and SLAs * Maintain clear and professional communication with end users * Assist with employee onboarding and offboarding (both remote and in-person) * Support and administer third-party applications * Manage user and computer properties on systems such as DHCP, SSO, MFA, and AD * Perform system and software upgrades and maintenance * Configure and provide support for desktops, laptops, and printers * Ensure proper deployment of end-user machines by following build checklists * Troubleshoot issues related to Microsoft Office (O365), MS Teams, virtual machines, networks, and Windows File Shares * Maintain accurate records of completed system builds * Coordinate with vendors for end-user hardware break-fix cases * Perform regular lifting or moving of equipment, up to 50 lbs. * Handle additional tasks as required