Our client, a leader in video game industry, is seeking a Desktop Support Specialist to join their team. As a Desktop Support Specialist, you will be part of the IT Support Department supporting end users. The ideal candidate will have strong communication skills, a service-oriented mindset, and a growth mindset which will align successfully in the organization. **Job Title:** Desktop Support Specialist **Location:** Bellevue, WA (100% onsite) **Pay Range:** $34 per hour **What's the Job?** + Provide Tier 1 end-user support for 1100+ staff in multiple locations and countries. + Assist in the day-to-day operation, maintenance, and troubleshooting of corporate desktops, phones, audio/video equipment, and desktop applications. + Support local and remote staff via IT ticketing system, email, desk-side support, and phone calls. + Diagnose and troubleshoot issues with Windows and Mac desktop OS, application, network connectivity, and hardware malfunctions. + Create and manage user accounts and permissions following established processes and procedures. **What's Needed?** + 3+ years of experience providing desk-side technical support in **Microsoft Windows and Apple Mac OS** environments. + Solid experience with **Active Directory and Group Policy,** including common tools, best practices, and troubleshooting. + Strong working knowledge of **Microsoft Office 365** productivity suite, **Adobe Creative Cloud suite, web conferencing, and collaboration software.** + Proficient at **installing and troubleshooting hardware and software** with modern management tools such as **System Center Configuration Manager (SCCM) and JAMF software platforms.** + Understanding of networking concepts, including **DNS, DHCP, TCP/IP, and VPN.** **What's in it for me?** + Opportunity to work in a dynamic and fluid environment with a focus on growth and learning. + Collaborative team culture that values your input and ideas. + Chance to enhance your technical skills and stay current on technology trends. + Engagement with a diverse range of employees across the organization. + Supportive management that encourages professional development. + Medical, Dental, Vision, 401k, Paid time off and more! If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.