**Job ID Number** R4573 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have strong troubleshooting and communication skills, and are looking for your next career move, apply now. **Job Description** We are looking for a **Desktop Support Specialist** to provide technical assistance and oversee timely delivery of quality technical support to internal and external customers. This position will be **full-time contract** and **onsite** . **What You’ll Do** + Provide technical assistance on problems dealing with operating systems, computers, utility programs, and system control parameters + Support the helpdesk and oversee the timely delivery of quality technical support + Manage help desk personnel and develop policies and procedures for troubleshooting IT issues + Assess new products or services and suggest enhancements to senior management **What You'll Need** **Required:** + Hardware/software support to end users; installs hardware and software on servers or workstations + Experience in a Windows environment + Telephone communication skills + Maintenance or installation of basic application programs and support (e.g., password reset, user management) **Preferred:** + Knowledge of Microsoft Office suite, Teams, SharePoint + Knowledge of ServiceNow **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor \#LI-CB1 **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.