Job Summary:

Our growing organization currently has an opportunity for a professional individual to fill the role of Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers within the office building. The Intermediate Desktop Systems Specialist will be one of the main points of contact for those employees who are experiencing issues with computer equipment. This is an excellent opportunity for the right individual to join an established organization and would like to grow within that organization.

 

Job Responsibilities:

Assist employees with the installation, configuration and ongoing usability of system hardware and software Offer daily operations and systems support to employees Verify the functionality of hardware and software components Troubleshoot hardware and software issues in person, remotely and via phone Research questions using available information and resources Follow standard Service Desk procedures Log all Service Desk interactions Identify and escalate situations requiring urgent attention Stay current with system information, changes and updates A Drive to learn and maintain key Service Desk applications such as SCCM, VMWare Horizon client, etc. Resolution of less complex cases with little supervision Follow an on-call schedule for after-hours issues (1 week / stipend provided) Ability to lift 50 lbs.

 

Required Qualifications:

3+ years experience in an IT setting Exceptional customer service orientation Problem analysis and problem solving Oral and written communications Hands on technical knowledge of relevant technologies, including Microsoft Operating systems, Microsoft Office applications and suites Knowledge of Azure, VMWare/Vsphere, O365/Intune a plus

 

Preferred Qualifications:

Associates or Bachelor’s degree in Computer Information Systems or related field 

 

Location Requirements & Schedule:

This role is open in Gulf Breeze, Florida  On-site only 9/80 work schedule

 

 

"This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government."