Summary: Seeking a Desktop Support Technician experienced in M365/O365 migrations and mobile device management for hardware/software installation, troubleshooting, and user support.

Requirements:

Experience with M365/O365 migrations

Experience with Mobile Device Management (MDM), preferably Intune

Working knowledge of computer hardware, software, and terminology

Familiarity with ServiceNow Ticketing system is a plus

Understanding of Palo Alto VPN application related to desktop support

4 years of experience with HS Diploma or 2 years with associate's degree/Tech School Certificate

US Citizen only

Preferred Skills:

Knowledge of Intune for MDM

Responsibilities:

Support users with installation of hardware/software and networking components

Perform Windows 11 upgrades and deploy new replacement machines

Diagnose and troubleshoot computer systems issues

Conduct diagnostic reviews and produce error reports

Assist in computer studies, projects, and policy implementation

Design and develop standardized operational management reports

Provide hardware/software recommendations to users

Resolve end-user hardware/software problems including remote access software

Configure new computers and coordinate workstation upgrade/replacement process

Track user requests by opening cases and maintaining case histories

 

Pay Details: $30.00 to $36.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance