Job Description

Hello Future Desktop Support Technician

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Are you someone who has experience in:

To perform onsite hardware software and peripheral updates and repairs in our organisation.Video conference experience and desktop support expereince

Key Responsibilities:

Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the teamIncrease operational efficiency and suggest solutions to enhance cost effectivenessDeliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’sCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirementsResponsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responsesEnsure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standardsMinimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problemsMaintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurateProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applicationsBalances Desktop conflicting priorities and develop new approaches in the light of changing business circumstancesSupport with the implementation of desktop projects or change programmes as required by businessManage own development to increase own competenciesSupport peers and colleagues across IT functions through knowledge sharing during desktop support

We can be a match if:

Ability to work independently and manage multiple tasks simultaneouslyExcellent communication and collaboration skillsStrong team player

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.