Overview: + Turn and refurbish old, out-of-commission laptops for internal IT use. Below are additional responsibilities if troubleshooting is needed beyond the basic project. Responsibilities: + Maintenance and Support: Provide maintenance and internal support for PCs, printers, servers, and related equipment. Support will primarily be face-to-face, with some remote support. Level 2 End User Support: + Monitor and respond promptly to support tickets in the ITC queue(s). + Document Service Desk ticket notes for escalation or resolution of service requests. + Assist with Service Desk tickets in the regional ITC queue, supporting all locations in the region/company. + Send Corporate IT communications to internal customers. PC Support and Maintenance: + Complete PC setup and deployment for new employees using standard hardware, images, and software. + Train new employees on the use of PCs and other networked equipment using standard training documents. + Assign users and computers to proper business groups in Active Directory. + Perform timely workstation hardware and software upgrades. + Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional ITC. + Coordinate with authorized vendors for PC hardware repair. + Monitor and remove viruses, spyware, and other unauthorized software. + Maintain and/or coordinate PC hardware inventory. + Order and purchase standard equipment and software through approved vendors. + Support firm software. + Support Desktop Management with post-mass deployment issues of standard software. + Provide IT support for local software within their region, possibly coordinating support with a Product Champion. + Upgrade local server software as necessary. + Maintain network file and printer servers. + Provide phone support in centralized VoIP locations. Skills: + PC Refresh + Windows + Deployment + Hardware Top Skills: + PC Refresh + Windows + Deployment + Hardware Additional Skills & Qualifications: + Customer service + Reliability + Organizational skills Experience Level: + Entry Level Pay and Benefits The pay range for this position is $16.00 - $22.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Davenport,IA. Application Deadline This position will be accepting applications until Jan 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.