Desktop Support Technician Job Ref 2500180 Category Professional & Business Support Job Family Information Technology Department IT Client Services Schedule Full-time Facility Shadeland Station Shadeland Ave Indianapolis, IN 46256 United States Shift Day Job Hours 8:00am - 5:00pm, Monday - Friday, some overtime and on-call responsibilities **Join Community** Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. **Make a Difference** As part of a self-directed site support team, The Desktop Support Technician will perform level 2 troubleshooting functions for help desk issues involving IT equipment on the customer’s desktop. You will ensure the assistance is prompt, friendly and effective. You will perform principal support functions to customers for Microsoft Office products and network-based applications such as email, calendar, groupware, electronic forms, etc. This position performs analysis and implementation of microcomputer-related projects and micro-computer portions of larger projects. **Exceptional Skills and Qualifications** Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving. + Associate degree in information technology preferred. + Associate degree with three (3) years in customer service strongly preferred or two (2) years’ experience with technology hardware, software, and/or support and training position with High School Diploma or GED equivalent required. + Strong interpersonal and customer service skills. + Strong troubleshooting skills. + Knowledge of technology and software in use at Community Health Network is preferred. + Understanding of how devices participate in a network. + This position will participate in an on-call rotation amongst the team. + This position will require support of any Community Health Network site of care within the major support region and will require local travel. **Why Community?** At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Caring people apply here. Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.