Job Description A large oil and gas client in the Houston area is seeking a Desktop Support Technician to join their team on a 100% onsite basis. This person will be responsible for technical support, diagnosing and resolving hardware, software, and network issues on desktops, laptops, and related equipment. They will provide support for Windows and/or macOS operating systems, including updates, configurations, and troubleshooting. Additionally, they will assist with the installation, setup, and maintenance of desktop applications, peripherals, and security tools. Providing exceptional customer service to end-users in a timely and effective manner is a key aspect of this role. This person will escalate complex issues to appropriate IT teams while maintaining communication with the end-user. In system administration, they will manage user accounts, permissions, and access rights in Active Directory environments, and perform system updates, patches, and performance tuning. Collaboration is essential, as you work closely with other IT team members to support enterprise-wide projects, deployments, and technology upgrades, and participate in hardware and software rollouts, migrations, and implementations. This person will be required to maintain detailed records of user issues and resolutions in a ticketing system, and develop and update knowledge base articles, troubleshooting guides, and training materials. Lastly, they will ensure IT equipment, such as desktops, laptops, monitors, and docking stations, is tracked, maintained, and repaired as needed, and assist in managing the inventory of spare parts, accessories, and consumables. This position pays $25-$28 per hour We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Associates or Bachelors degree in Information Technology, Computer Science, or equivalent experience. 2+ years of experience in desktop or help desk support roles. Proficiency in troubleshooting Windows 10 &11 environments and common desktop applications (e.g., Microsoft Office 365, VPN, browsers). Familiarity with Active Directory, endpoint management tools (e.g., SCCM, Intune), and basic networking principles. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Certifications such as CompTIA A+, ITIL Foundation, or equivalent are a plus null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.