KeenLogic is seeking to hire a Desktop Support Technician (entry Level) to work with the United States Agency of International Development (USAID) in 1 of 3 locations in Washington, DC. This is a full-time position offering health benefits, PTO, 401k, and Life Insurance. The ideal candidate will have 1-2 years of experience with Desktop Support and will be familiar with Mac, Windows, Active Directory, Troubleshooting, Analyzing, Diagnosing, and Resolving hardware, software, and network problems. Job Duties and Responsibilities: · Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues. · Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems. · Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services. · Diagnose equipment hardware problems for repair or replacement. · Analyze and resolve PC hardware, software, system access, network, and other technical issues. · Follow up with customer to ensure problems are resolved successfully/satisfactorily. · Perform end user operation/procedure training and/or documentation. · Track/document issues and escalate if appropriate. · Be able to multi-task with heavy caseload and respond to user requests in a timely fashion. · Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.  Requirements/Experience: + · Exceptional customer service support and interpersonal skills are required as well as excellent   telephone etiquette. + ·Active Clearance Required + ·Degree in Computer Science (preferred) + ·1-2 years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network problems, analyzing and resolving PC software/ hardware etc.) + · Knowledge of Windows Operating Systems. + ·Knowledge on Active Directory + · Knowledge of Local Area Networks (LAN). + · Able to work independently, take responsibility with initiative and problem solving + · Ability to work a flexible schedule and extended work hours as required based on current projects. + · Excellent written/spoken communication skills   Powered by JazzHR