Description Essential Functions • Provide excellent service while fulfilling IT customer requests or resolving IT customer problems. • Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible. • Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices. • Be familiar with and follow team policies, processes and procedures. • Provide technical support and assist IT customers in the use of hardware and software. • Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems. • Image and configure workstations in accordance with standard operating procedures. • Provide technical support to board members and corporate officials for provided hardware devices and software as needed. • Provide infrequent hands on support to other departments during implementations and problem resolution. • Provide timely and accurate updates to incident, request and problem management system. • Serve “on-call” shift as assigned. Skills Windows 10, Desktop, Active directory, Hardware, mac Pay and Benefits The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tysons,VA. Application Deadline This position is anticipated to close on Feb 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.