Shift Schedule: Sunday 6-3pm, Monday-Thursday 12:00pm-9:00pm EST Description • Experience in a Help Desk/Desktop Support environment. • Passion for customer support and ability to adapt to different environments. • Must be flexible, patient, and approachable. • Ability to handle challenging support situations with a calm and methodical approach. • Experience working with Microsoft Office 365, Windows and Mac environments. Okta, Dropbox, Zoom, Slack experience a plus. Basic understanding of networks. • Experience with supporting mobile devices: iOS and Android. • Solid written and oral communication skills. • Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals. Common tickets: hardware issues, software, outlook issues, PCs that are running slow (needs more memory), adding groups in AD, going into OKTA. Skills Support, Desktop, Windows 10, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Imaging, mac, pc, windows, help desk support, help desk Additional Skills & Qualifications Team of 2 in DC. They are an extension of the NY team of 10 people. 50-60 people in the office Pay and Benefits The pay range for this position is $25.00 - $36.80/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Washington,DC. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.