Description Our client is going to be working on a device lifecycle project this year. Inside of this project will also include moving to Windows 11. Position Summary: The Desktop Support Technician works as a member of an IT support team. The team is tasked with IT equipment installation, maintenance, and daily support for 5000+ employees and 7000+ computers, located in Knoxville, TN and other offices in eastern Tennessee. Technician tasks include the following: Unboxing, setup, configuring, and installation of new hardware Providing in-person user support Providing support over the phone, through e-mail, and chat services Installation, configuring, and maintenance of operating systems Software configuration and updates Secure disposal of old equipment Warranty transactions If assigned to the eastern Tennessee zone, some travel required Weekend and on-call rotation Working from and updating ticketing system Driving company vehicles to transport equipment Other duties as assigned The Desktop Support team works with a wide variety of modern and legacy operating systems and applications. Position Qualification: 2+ years of computer troubleshooting experience or equivalent education Ability to push, pull, and lift up to 60lbs Ability to move in and out of small spaces, and bend over and under desks Ability to type Ability to think logically and have good judgement Ability to provide excellent customer service in-person and over the phone Ability to communicate with others and help them use their computer equipment Have an excellent understanding of how computers and associated technology work together Have a valid drivers license Some significant amount of walking could be required to provide support to customers all over the hospital campus Preferred: Experience working in IT support Experience providing excellent customer service A+ Certification, or other relevant certification(s) Skills Windows, 10, Desktop, Windows 10, Support, Troubleshooting, Hardware, Customer service, Imaging, Deployment Top Skills Details Windows,10,Desktop,Windows 10,Support,Troubleshooting,Hardware,Customer service, Imaging, Deployment Additional Skills & Qualifications Customer service skills will be necessary as these contractors will deal with office staff and they will need to respect their time and help them understand their new system. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Knoxville,TN. Application Deadline This position is anticipated to close on Feb 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.