Description Job Title: Desktop Support Technician About the Project: The "1Desktop" project aims to standardize all devices on a single hardware platform and image. This team of TEKsystems Desktop Support Technicians will handle KTLO “Keeping the Lights on” activities while the Tech Ops team focuses on the 1Desktop project. About this Position: The Desktop Support Technician is responsible for providing technical assistance to Trinity Health computer users. This includes diagnosing and resolving hardware and software issues, installing applications, setting up user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will act as the first point of contact for users through the Trinity Health help desk system. Top Skills: 1. 3+ years of Desktop Support or Equivalent (need a strong understanding of computer hardware and software support) 2. Proficiency in troubleshooting techniques 3. Excellent communication and customer service skills to interact effectively with users Responsibilities/Tasks: • Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals. • Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts • Installing and updating applications, drivers, and operating systems on user workstations. • Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords. • Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues. • Implementing and enforcing security policies on user workstations, including password management and software updates. • Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow). • Providing basic computer training to users on new applications or features • Working with department end users to confirm functionality, verifying everything is correct with department heads. • Data collection and reporting. Skills Need: • Proven experience as a Desktop Technician or similar role. • Network Troubleshooting Skills • Experience within an enterprise or corporate setting. • CompTIA A+ certification or equivalent experience. • Strong knowledge of Windows operating systems and imaging software. • Excellent problem-solving and troubleshooting skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Attention to detail and strong organizational skills. • Familiarity with healthcare IT systems and compliance standards is a plus. Skills Imaging, Windows, Desktop, Windows 10, Troubleshooting, Install, Deployment, Hardware, Printers, Ticketing system, Microsoft office, Active directory, Customer service, servicenow, inventory tracking, Office 365, Mac, Outlook Additional Skills & Qualifications • Proven experience as a Desktop Technician or similar role. • Network Troubleshooting Skills • Experience within an enterprise or corporate setting. • CompTIA A+ certification or equivalent experience. • Strong knowledge of Windows operating systems and imaging software. • Excellent problem-solving and troubleshooting skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Attention to detail and strong organizational skills. • Familiarity with healthcare IT systems and compliance standards is a plus. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Davenport,IA. Application Deadline This position is anticipated to close on Feb 27, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.