Our client, a leader in technology solutions, is seeking a Desktop Support Technician to join their team. As a Desktop Support Technician, you will be part of the IT Department supporting various store locations. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization. **Job Title:** Desktop Support Technician **Location: Remote (must be in PST)** **What's the Job?** + Assist in the daily tasks of the IT Department, primarily focusing on handheld devices. + Provide technical support to store staff via phone, MS Teams, or in-person interactions. + Manage and configure store handheld devices, ensuring a healthy stock of repaired devices. + Filter and assign new support tickets daily, maintaining detailed records of support activities. + Collaborate with colleagues to drive ticket closure and improve overall service efficiency. **What's Needed?** + Proficiency in hardware, software, and networking, including experience with various device types. + Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently. + Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. + Ability to prioritize tasks and manage multiple support requests simultaneously. + Experience in maintaining detailed documentation and user guides for support activities. **What's in it for me?** + Opportunity to work in a fully remote environment with a flexible schedule. + Gain valuable experience in a fast-paced IT support role. + Collaborate with a diverse team of IT professionals. + Enhance your technical skills with exposure to various devices and software applications. + Be part of a supportive work culture that values initiative and teamwork. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.