Our client, a leader in technology solutions, is seeking a Desktop Support Technician to join their team. As a Desktop Support Technician, you will be part of the IT Department supporting various store locations. The ideal candidate will have strong analytical skills, excellent communication abilities, and effective time management skills which will align successfully in the organization. **Job Title:** Bilingual Technical Support **Location:** New York, NY (must be local) **What's the Job?** + Assist in daily tasks of the IT Department, mainly focusing on store handheld devices. + Provide technical support to stores via phone, MS Teams, or in person. + Manage and update support tickets daily to ensure timely resolution. + Maintain inventory status and configuration of handheld devices. + Collaborate with IT professionals to enhance ticket closure efficiency. **What's Needed?** + Proficiency in hardware, software, and networking, especially with devices like Bluebird and Zebra. + Ability to read, write, and speak in Spanish and English. + Strong problem-solving skills with a focus on customer service. + Experience with operating systems such as Microsoft OS and iOS. + Excellent documentation skills to maintain records of support activities. **What's in it for me?** + Opportunity to work in a dynamic and fast-paced environment. + Gain experience in a variety of technical support scenarios. + Collaborate with a diverse team of IT professionals. + Flexible working hours after the training period. + Possibility of travel for in-person meetings and support. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.