Desktop Support Technician Location: Washington, DC, US Job ID: ATR 17212 Job Description Title: Desktop Support Technician Location: Onsite in Washington, DC Must be authorized to work in the US. Job Description: The Desktop Services Technician is part of a team of professionals who manage the end to-end lifecycle of the Firm’s workforce devices and endpoints. This includes the planning, design, configuration, deployment, and ongoing maintenance / support of the Firm’s appliances. This role requires a solid technical background across a wide range of Firm technology solutions, including but not limited to: laptops, desktops / workstations, desktop peripherals, mobile devices, and printers / copiers. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the Desktop Services Technician to deliver a gold-standard technology experience. Duties and Responsibilities: - Serves as a valued team member in the delivery of a gold-standard computing experience, providing a service that is both responsive to identified incidents and proactive in continuously improving the Firm’s devices. - Serves as an extension of the Firm’s IT Help Desk, providing L1 / L2 support for the Firm’s devices, namely in the DC office.  Proactively engages with IT Help Desk and Regional IT Services Technicians to share knowledge and trends, troubleshoot issues, and standardize services. - Supports the lifecycle management of workforce technology and appliances, both for end-users as well as the Firm’s offices and facilities. - Responds to help calls, diagnoses, and resolves desktop hardware and software problems reported by end-users in a timely manner. - Maintains desktop hardware and software directly or through equipment manufacturer warranty. - Configures and deploys desktop hardware and software, including but not limited to laptops, printers, and handheld devices. - Supports the maintenance of the IT Asset repository for applicable devices to proactively monitor financial obligations, end-of-life scheduling, and other Firm obligations. - Supports the maintenance of desktop system policies, procedures, and support documentation across all Firm offices and platforms. - Performs miscellaneous technical support tasks and special technical projects as assigned by IT leadership. - Works well as part of a team on technical projects, taking lead as appropriate. - Recognizes the importance of effective client service and presents the firm in a positive light. - Successfully sets priorities, performs tasks in an orderly fashion, and meets time deadlines. - Keeps scheduled appointments, reports for work on time, and maintains good attendance with valid reasons for absences. - Maintains personal appearance and conduct appropriate for a professional services environment at all times. - Demonstrates good written and oral communications skills and communicates effectively. - Stays current with changing priorities, willing and able to take on new tasks and responsibilities and learn new technology. - Remains calm and focused in pressure situations. - Maintains departmental records in accordance with policies and procedures. - Submits all required paperwork and reports accurately and on time. - Operates well without specific direction and close supervision given general guidelines for the position. - Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access. Qualifications: - College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical discipline. - Appropriate technical certification(s) are preferred (e.g., MCSE, Cisco CCNA).  Knowledge & Experience - 3+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider. - Demonstrated experience in troubleshooting and repairing end user devices and appliances (e.g., PCs, Laptops, Printers). - Demonstrated experience with common Operating Systems and software (e.g., Windows 10 and later, Microsoft Office 365). - Experience with remote systems such as Citrix. - Experience with laptop lifecycle management. - Thorough understanding of current PC imaging standards, hardware configurations, memory configuration techniques, and peripheral hardware and software. - Knowledge of software applications and installation, ideally those common to a global law firm. Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability. First Name Required Last Name Required Email Address Required Phone Number CountryNoneAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo-BrazzavilleCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzechiaDemocratic People's Republic of KoreaDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFederated States of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIslamic Republic of IranIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of KoreaRepublic of MoldovaReunionRomaniaRussiaRwandaSaint BarthelemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaState of PalestineSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited Republic of TanzaniaUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabwe State/ProvinceNone City ZIP/Postal Code Resume Choose File... Required, maximum file size is 512KB, allowed file types are doc, docx, pdf, odf, and txt Message Success! Your application was successfully sent!