Job Title: Desktop Support Technician Description: We are seeking a skilled Desktop Support Technician to join our team on a long-term contract. The ideal candidate will handle escalations from the Tier 1 helpdesk team and assist with onboarding and offboarding processes using Active Directory. Additionally, this role involves collaboration with other teams, including the NOC and User Administration teams. The technician will primarily provide on-site white glove support, with some responsibilities for remote ticket resolution and hardware support. Key Responsibilities: + Handle escalations from the Tier 1 helpdesk team. + Assist with onboarding and offboarding processes using Active Directory. + Collaborate with the NOC and User Administration teams. + Provide on-site white glove support and resolve tickets remotely when possible. + Perform hardware support tasks. Required Skills: + Desktop support experience + Windows 10 troubleshooting + Active Directory + Technical support + Imaging and deployment + Office 365 + Hardware and printers + Ticketing systems + Intune + Automation and scripting Top Skills: + White glove desktop support experience (2+ years) + Windows 10 troubleshooting experience + Onboarding and termination experience using Active Directory Pay and Benefits The pay range for this position is $24.90 - $24.90/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Bend,WI. Application Deadline This position is anticipated to close on Mar 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.