Description We are seeking a highly skilled and customer-oriented Tier 2 Desktop Support Technician to join our IT team. Our company is dedicated to providing excellent technology solutions and support to our employees. You will play a key role in troubleshooting, diagnosing, and resolving technical issues to ensure that our end-users have a seamless experience. Apply today to learn more about this exciting opportunity! + Provide Tier 2 support for end-users, troubleshooting and resolving hardware, software, and network issues. + Respond to and resolve service desk tickets escalated from Tier 1 support within defined SLAs. + Perform system diagnostics and hardware replacements, as needed. + Assist with software installations, upgrades, and configuration changes. + Support remote and on-site users, including setting up workstations, peripherals, and network access. + Document issues, resolutions, and processes to improve team knowledge base. + Provide training and guidance to Tier 1 support technicians. + Assist in the maintenance and deployment of systems, including imaging and user profile management. + Collaborate with other IT teams to identify and resolve recurring technical issues. Requirements + Proven experience in a Tier 2 or similar desktop support role. + Strong knowledge of Windows and macOS operating systems. + Experience with Active Directory and Microsoft Exchange. + Proficiency in troubleshooting desktop hardware (laptops, desktops, peripherals). + Knowledge of common business applications (Microsoft Office Suite, VPN, remote access tools). + Familiarity with network troubleshooting (TCP/IP, DNS, DHCP, VPNs). + Experience with software installation, patch management, and system upgrades. + Strong communication skills and ability to assist non-technical users. + Ability to handle multiple priorities in a fast-paced environment. + A+ certification (or equivalent) preferred. + ITIL or other relevant certifications a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .