To Apply for this Job Click Here --------------------------------------------------------------------------JOB DESCRIPTION 1. Responsible for technically supporting the following: MS Office (Word, Excel, Outlook, PowerPoint), Windows 10, 7 or current MS OS, PC hardware and peripherals, printers, internet access, remote access and third party applications, including Epic and related applications. 2. Triages customer issues, identifying root cause, documents issue in Help Desk application, resolves or escalate to appropriate level of support, and follows up with customer to insure ticket closure and positive customer service experience. 3. Responsibilities also include asset management documentation, replacement of various types and classes of hardware, and contacting vendors and service providers for asset/system maintenance. Occasional coverage of various shifts in this 24x7x365 organization is required. 4. Responds to calls from computer system end users requesting assistance and takes appropriate action; utilizing a variety of equipment. (Provides first and second level support). Provides desk-side assistance to users. 5. Enters and tracks all trouble calls into problem tracking application, follows-up with users in a timely manner to ensure problem resolution and takes proactive measures to prevent recurrence. 6. Performs operations and maintenance functions of computer room. (E.g., monitor disc utilization, periodic system backups, etc.) 7. Configures, installs, and replaces end user hardware and software as required, utilizing a variety of equipment. 8. Maintains and operate computer equipment used by the AAMC, including repair and maintenance. Provides assistance to vendors and outside support personnel when needed. 9. Displays strong troubleshooting skills while maintaining a high level of customer service when dealing with end users. Educational/Experience Requirements The minimum level of education and experience for this position includes: 1. AA degree or current enrollment in college level courses, 4-year college degree (B.S. or B.A.) preferred. Professional experience will be considered in lieu of education. 2. Minimum of two years (Four preferred) experience in a help desk environment working with the above-mentioned hardware/software components. 3. Excellent Communication Skills (oral and written). 4. Ability to manage multiple tasks. Ability to work individually or as a member of a team. Ability to work under pressure. Required License/Certifications CompTIA A+, CompTIA Net+ preferred but not required Knowledge, Skills, Abilities 1. Comprehensive knowledge of microcomputer equipment, software, and networks. 2. Excellent interpersonal, communication, and customer service skills. 3. Strong time management skills. 4. Ability to manage multiple priorities. 5. Detail-oriented 1401276_1741212113 To Apply for this Job Click Here