Kforce has a client in Draper, UT that is seeking a Desktop Support Technician to work within the IT Operations team. Summary: The Desktop Support Technician will be on the front lines of the customer's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. Primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations. Responsibilities: * Provide onsite and remote support for computers and mobile devices * Troubleshoot hardware and software issues on Windows and MacOS * Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more * Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues * Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues * Create, edit, and improve technical articles and other procedures for systems at the company * Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues * Manage day to day tickets and resolve issues within SLA's as defined by IT Operations policy * Take ownership of special projects, involve relevant teams and ensure completion in a timely manner