Field Desktop Support Tech- Bilingual in English and Korean Role: Full Time Location: Orange County, CA Onsite/In-person Responsibilities:   + Desktop support experience- troubleshooting, configuration, software installation + Experience with ticketing system + Review onboarding requests, review tickets and document issues + Adept at M365, Windows, Active Directory, ticketing systems + Provide troubleshooting and support to end users on a variety of issues- incidents and problems + Provide technical assistance to the customer (Examples) - Password reset - Account information - Case number information - Adobe Reader issues - Brower issues - Technical computer issues - Internet connectivity + Set up equipment for employee use + Image computers using a variety of methods + Install and perform minor repairs to computers and peripheral equipment within the office premises + Strong networking skills- IDF/MDF, switches, routers, access point Experience: + 2-5 years of experience in software, hardware and network + Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365 + Experience with of Windows, M365, PC and Printer configuration + Strong customer service skills, detail oriented, and deadline driven + Strong communication skills and client interfacing skills + Enthusiastic and willing to take initiative Powered by JazzHR