Hours: M-F Day

Full Time: 40 hours/week

General Summary

Completes software/hardware installs, upgrades, ad-hoc project activity, moves and roll outs, as requested, including patching and telephony responsibilities. Responds to, and resolves support calls relating to desktop software/hardware, installation and maintenance. Investigates faults relating to desktop applications and their configuration and identifies and implements appropriate solutions. Maintains all relevant procedures and documentation and proactively identifies recurring patterns and resolves, where possible, by implementing long-term corrective action.

Duties and Responsibilities

Completes software/hardware installs, upgrades, ad-hoc project activity, moves and roll outs, as requested, including patching and first-line telephony responsibilities.Responds to support calls concerning queries or issues regarding desktop software and hardware.Investigates faults relating to desktop applications and their configuration and identifies and implements appropriate solutions.Manages calls through proper logging, updating and correct closure of calls using the appropriate categories and escalating when appropriate.Analyses calls by proactively monitoring and investigating statistics and looking for trends and patterns to identify recurring problems to enable root cause analysis.Communicates on a regular basis with IT management, other IT support areas, the Service Desk and clients in pursuit of best working practice for the team and client base.Assists in delivering Business Recovery obligations.Provides hands-on support for all areas of the Infrastructure Services Group, as requested.Prepares and maintains written documentation as required by the profession and the department.Performs night, overnight, and weekend on call rotation both remote and onsite as needed.

Qualifications

Minimum Education:

High School Diploma or GED RequiredAssociates Degree Preferred

Work Experience:

3 years Relevant experience of enterprise wide IT experience RequiredComputer and mobile device deployment and migration experience preferredTechnical writing proficiency preferred

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Courses and Training:

Computer science, networking, PC maintenance. Upon Hire Required

Benefits Offered:

Comprehensive health benefitsFlexible spending and health savings accountsRetirement savings planPaid time off (PTO)Short-term disabilityEducation assistanceFinancial education and support, including DailyPayWellness and Wellbeing programsCaregiver support via WellthyChildcare referral service via Wellthy You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.