NTT DATA, Inc. currently seeks a Helpdesk Senior Representative  - Full Time -  to join our team in Guadalajara.

 

Location: Guadalajara, Jalisco. Mexico.

 

If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.

 

Requirements:

Availability to work 45 hours per week Advanced English Liking to work in IT Environment

 

We Offer: 

Competitive salary Grocery Tickets - 12% of base salary 30 days of Christmas bonus 10 days of vacations 50% Vacation bonus 5 personal days per year Medical insurance (You and your family) Life insurance Dental Insurance Discounts with selected Optics Opportunity to grow in the company

 

Activities

General L1 support for hardware and MS Office packages  Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups  Provide support based on email generated requests or reports  Document troubleshooting steps and detailed description of the customer incidents and requests  Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.