Kforce has a client that is seeking a Desktop Support Technician II in Fort Washington, PA. Responsibilities: * Evaluates hardware and software requests (both in person and through a ticketing system) and provides solutions based upon business requirements and corporate standards, documenting as appropriate * Supports and maintains the end user environment; This may include configuring new hardware, reviewing and addressing security vulnerabilities, installing and troubleshooting software, and performing tests * Provides direct support to users for supported hardware and software; This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site) * Installs, supports, and retires hardware (e.g., desktops, laptops, monitors, mobile devices, printers) * Documents, maintains, and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution * Ensures compliance with relevant policies and regulations and escalates any concerns as appropriate * Troubleshoots user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies; Can problem-solve most standard end user issues * Maintains composure and always stays professional, including in stressful situations with clients * Courteous and tactful at all times with clients and IT colleagues; Diffuses problem situations effectively; Is always seen by clients as professional and helpful * Probes clients effectively to determine the actual nature or underlying cause of a user problem