Kforce has a client in Plano, TX that is seeking a Desktop Support Technician II. Summary: Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. The Desktop Support Technician may serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. They may also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised. Responsibilities: * May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards * Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems * Add or replace memory, new keyboards, motherboards, and other components * Set up and troubleshoot domains, user accounts and software accounts * Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices * Communicate call trends and challenges in daily team meetings