Description We are offering a contract for a permanent position in the IT industry, located in Woodbridge, New Jersey, for the role of a Desktop Support/VDI Analyst. As a member of our team, you will be instrumental in providing technical support, troubleshooting, and maintaining various tech tools and products. Responsibilities: • Offer technical assistance to end-users related to computer hardware, software, mobile devices, and other tech tools. • Ensure timely deployment and configuration of various tech tools such as laptops, desktops, VoIP phones, smartphones, tablets, and more. • Handle the deployment of devices using Intune Autopilot and manage the onboarding and offboarding of users in a hybrid Active Directory/Azure Active Directory environment. • Address and resolve Virtual Desktop Infrastructure (VDI), specifically Azure Virtual Desktop (AVD) specific issues. • Assist with the deployment of Intune applications, policies, and patch deployments. • Independently troubleshoot and resolve escalated complex technical problems related to various products and services. • Contribute to the development of operational procedures to enhance customer satisfaction and promote efficiency. • Perform new user setups and configurations. • Utilize remote support tools to help resolve requests. • Maintain complete and accurate records of incidents and requests. • Update IT policies and procedures, and create and maintain knowledge base articles and FAQs. • Support application upgrades, patches, testing, and other technical projects. • Adhere to SLAs outlined in Helpdesk SLA document. • Provide guidance and support to Help Desk team members. • Collaborate with other IT teams and vendors to ensure quality and timely service delivery. Requirements • Minimum of 5 years of experience in a Desktop Support/VDI Analyst role or similar • Proficiency in Desktop Virtualization and Virtual Desktop Infrastructure • Demonstrated experience with Microsoft Azure • Solid understanding of Active Directory and Azure Active Directory • Capable of managing and troubleshooting Cisco VPN • Experience in Mobile Device Support and Mobile Device Management • Knowledge of Intune is a must • Excellent problem-solving skills and ability to multitask • Strong communication and interpersonal skills • Ability to work in a team setting or independently when required • Relevant certification in IT or related field is a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .