A Kforce client has a six-month contract opportunity in Plaquemine, LA for a Desktop Tech to help with a Windows 11 migration. The candidate will work onsite configuring and re-imaging equipment with Windows 11 and provide Tier 2 deskside support as needed. Responsibilities may include, but are not limited to, the following: * Provide excellent customer service to IT's customers by assisting them during the support process * Install, configure, and maintain desktop and notebook computers and peripherals * Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk * Make recommendations to his or her supervisor for improving customer service operations * Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible * Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals * Assume ownership of IT's customers' service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion * Provide support to the IT Help Desk and other I.T. personnel as needed * Advise the User Support Supervisor on technical issues and make recommendations on technology within his or her area of expertise * Perform the primary thinking encompassed by this job description * Comply with all Company policies and procedures * Any additional responsibilities or tasks as necessary