Job Description
Provide troubleshooting and technical support to end-users for the technologies supporting the NAIC end-user computing environment across all NAIC geographies (MO, NY, DC, and home offices) VMWare (VDI restarts, disconnects), MS Windows, MacOS, laptops, PC hardware, MS Office 365, SCCM Self-Service Software Portal, Active Directory (user updates, password resets), Multifunction Printers, and a variety of end-user productivity software (ex: Adobe Acrobat, Cisco Webex, Slack).
Work directly with end-users to provide technical support via phone calls, in-person interactions, and Slack messages. Timely documentation in the NAIC Jira Service Desk Ticketing system.
Schedule: One day per week (Tuesday) in the DC Office during business hours

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