The incumbent in this role supports the day-to-day IT operations needs of the research institute. As a member of the IT team, works to implement policies, troubleshoot problems and maintain accurate documentation at multiple office locations. Provides direct assistance to users with all aspects of computer operations including computer setup, instructional training, conference room support and disaster recovery. Assists with testing, implementation and improvement of security, recovery systems and general IT operations. The incumbent provides hardware/software installation, technical support and user training during peak hours. Monitors laptop and desktop for problems. The Desktop Technician will provide complex consulting based services with users to determine hardware/software/system specifications. Additionally, this role involve documentation, analysis, and testing of computer systems and related programs. Performs inventory assessment of building workstations. Reformat, configure and install operating systems, software and patches on building workstations. Maintains detailed records of job status in Help Desk Tracking system.