Job Summary Job Summary Receives telephone calls regarding computer system issues. Identifies and troubleshoots the issue(s) presented over the telephone or at the device. Performs technical support for computer hardware and software. Prioritizes calls that cannot be resolved at the time of the call. Monitors HIT systems to ensure maximum availability and performance. Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives. Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficits Qualifications Education High School Diploma or GED. Experience Two years’ experience with supporting and troubleshooting desktop software applications such as Microsoft Office suites and Microsoft Windows operating systems, preferred. Experience with Help Desk support, desktop hardware and components, including installation, repair, troubleshooting, and peripheral hardware, preferred. Experience in a customer service role is also desired. Licensure/Certification CompTia A+ certification or Microsoft Operating System certification.