Kforce has a client in San Antonio, TX that is seeking a Desktop Technician responsible for performing technical software and hardware support and informal training on hardware and software use in response to customer requests. Responsibilities: * Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes * Exercises no supervision * Installation of desktops, laptops, iPads and peripherals * Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams * Support during weekends (as needed for events or emergencies) * Interacts with customers in a courteous and professional manner * Follows established procedures for performing configuration changes, updates, and upgrades * Assists in the deployment of new computers as it relates to PC replacement program * Problem Resolution Communications: Documents incident/problem status and resolution in tracking log * Support during weekends (as needed for events or emergencies) * Perform diagnostics, repair, and/or replace damaged hardware * Identify and implement innovation in technology support to mitigate existing or potential problems * Provide assistance with IT asset management and inventory * Input, monitor, troubleshoot, track, and resolve Help Desk Support tickets to conclusion * Provide basic troubleshooting for network connectivity issues related to all department IT assets to include desktop phones, credit card machines, temperature scanners, etc. * Provide professional and courteous support for executive level staff, department employees, and program partners and guests