Job Description A client of Insight Global is seeking a Desktop Support Technician who can report to their New York location 5 days a week and will function as IT support for the office. Responsibilities will include internal deskside support, in-office hardware set up, and the supporting of up to 200 internal employees. They will be answering a ticketing queue via phone, email, and Sys-Aid. The ideal candidate needs to have good time management skills as they will have to prioritize in-office, deskside support before handling tickets. This position is set up as a 6 month contract to hire. Following conversion, this person will be expected to travel and provide support around the East coast and some of the Midwest. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements · 3+ years of experience in an IT support or desktop support role · 3+ years of experience with Tier 1 troubleshooting o Cisco or Webex, Teams, Zoom Microsoft Office products · 3+ years of experience with any ticketing system o Client uses Sys-Aid Remedy, Jira, ServiceNow are suitable alternatives · 3+ years of experience with deskside support o Hardware setup, conference room set up, monitor/desk set up Previous Audio/Visual technician experience Proficient in Microsoft Office · Strong time management skills and ability to function at a high level · Previous experience with any phone management systems o Microsoft Intune Mobile Device Management · Active Directory null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.