Desktop Technician (Across Manhattan and the Boroughs) One of our healthcare clients is looking for desktop technicians to assist in their migration from Windows 10 to Windows 11. Qualifications: + Candidates should be flexible to work within Manhattan and the boroughs. + They should have prior experience with Windows OS imaging, preferably with Windows 11, deploying and configuring desktops, laptops and other peripheral devices, and troubleshooting of hardware, software and connectivity issues. + Should be able to maintain and update inventory data. + Must be able to lift 50+ lbs. Additional Skills: + Strong customer service and communication skills – this will be a very user facing role engaging with all types of users – + Candidates must show urgency, be self-starters, and quick learners, and work both independently (without a lot of hand-holding) and collaborate as part of a team + Candidates should have good documentation skills – maintain thorough inventory spreadsheets, tickets, etc. + Any prior healthcare experience would be greatly preferred, but not required Duties: + Responsible for migrating existing machines from Win 10 to Win 11 which would include making sure that user data is backed up, imaging the machine with the new Win 11 image, and then restoring the user data/applications and possibly remapping them to the correct print queues, testing for connectivity, etc. + If the user’s machine is also being refreshed,then they would inventory, stage and image the machine, and then deploy to the user, making sure they have access to their applications, email, etc. + Since the user interface for Win 11 will look different than their current Win 10 image, they may need to assist the user when they log-in for the first time on basic navigation of the Windows screen, location of icons, etc. + The technicians may also assist in other desktop related activities that could include but not be limited to installing, configuring and deploying other peripheral devices (mobile devices, monitors, scanners, printers, etc), and assisting with hardware and software troubleshooting tickets out of ServiceNow if needed. They are looking to bring on techs that could be stationed at the following sites, plus a couple of techs to help cover remote sites (ambulatory locations in and around the city/boroughs). Each site will have a handful of techs dedicated, but technicians must be open to moving to other sites as requested if they have to readjust staffing levels. Hours: + Candidates will primarily be working 9am-5pm, but should be flexible, schedule may need to adjust a certain day to accommodate a deployment for a particular dept/practice. + On very rare occasions would weekend hours be requested and this is usually on a voluntary basis if there is something unique to a dept for scheduling. Pay and Benefits The pay range for this position is $23.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY 10017. Application Deadline This position is anticipated to close on Mar 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.