Position Title:                        Destination Services Representative

Department:                          Destination Services

Reports To:                            Destination Services, Supervisor/Manager

Classification:                        Hourly, Part-Time

Compensation:                      $18.00

Position Summary:               As a Destination Services Representative, it is your goal to be recognized as the primary resource for destination, community and statewide information by visitors and locals alike. Your primary duties will be welcoming and assisting guests at the California Welcome Center, Ontario Mills. You will be assisting visitors from across the globe and it is your goal to make sure that every guest encounter is a positive one, that will leave a lasting impression on our visitors with genuine and thoughtful service.

Essential Functions:

Maintaining professional customer service etiquette and appearance with excellent written and verbal communication, interpersonal and problem-solving skillsAssisting guests with a variety of services including trip planning, hotel booking, local and statewide information and Guest Services functions for Ontario MillsProficiency in MS Word, Office, Excel, and general computer/printer functionsAbility to perform sales, answer calls, reports, and POS functions while multi-tasking in a fast-paced work environmentOngoing expansion of knowledge in Local and Statewide tourism related informationFlexible schedule (Mornings, Afternoons, Evenings, Weekends, and Holidays)Establishing and maintaining effective working relationships with tenants, colleagues, and local businessesUpkeeping professional appearance of CWC including disinfecting high-touch surfaces throughout the workdayWorking Destination Services related GOCVB events off property when needed

Experience/Training/Education:

Required:                    High School Diploma or GED

1+ years experience in Customer Service/Retail field

Preferred:                    Previous experience in Tourism/Hospitality industry. Bilingual.

Physical and Environmental Requirements:

This position requires lifting up to 40lbs without assistance; standing for more than 70% of the workday; some sitting, bending, and stooping may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Recruiter- Wendy Canahui

ASM- Toyota-Arena

4000 E. Ontario Center Parkway Ontario, CA. 91764

Note　
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.　
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (909)244-5500 for further assistance.