Summary:
Responsible for cleaning and refurbishing new and used cars.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Cleans interior and exterior of vehicles.Waxes and buffs exterior of vehicles.Maintains CSI at or above company standards.Vacuums and cleans vehicle upholstery.Cleans engine.Paints engine.Applies touch-up paint to chipped body surfaces of vehicle.Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Ability t Ability to operate equipment to perform detailing functions. Ability to deal effectively with customers and dealership personnel.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos.
Reasoning Ability:
Ability to understand and follow instructions.
Certificates and Licenses:
Valid Driver’s License
Environment Demands:
While performing the duties of this Job, the employee is regularly exposed to wet (non-weather) and outdoor weather conditions. Duties are performed primarily in a designated detailing area of the dealership, but may extend to various areas throughout the facility, both indoors and outdoors. Work includes frequent movement in and out of cars, contact with vehicle cleaning and painting products, and limited interaction with customers.
Physical Demands:
Must be able to lift up to ______ pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.Team Work - Supports everyone's efforts to succeed.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.Adaptability - Changes approach or method to best fit the situation.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.Planning/Organizing - Uses time efficiently; Sets goals and objectives.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.Quantity - Meets productivity standards; Strives to increase productivity.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.