Role Proficiency:

Acts under very minimal guidance to develop error free code; testing and documenting applications

Outcomes:

     Understand the applications features and component design and develop the same in accordance with user stories/requirements.      Code debug test and document; and communicate product/component/feature development stages.      Develop optimized code with appropriate approach and algorithms following standards and security guidelines independently      Effectively interact with customers and articulate their input      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer I – Software Engineering to become more effective in their role      Learn technology business domain and system domain as recommended by the project/account Set FAST goals and provide feedback to FAST goals of mentees

Measures of Outcomes:

     Adherence to engineering processes and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      # of defects post delivery      # of non-compliance issues      Reduction of reoccurrence of known defects      Quickly turnaround production bugs      Meet the Defined productivity standards for project      Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Configure:

Follow configuration process

Test:

Create and conduct unit testing

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Defects:

Raise
fix
retest defects

Estimate:

Estimate time
effort and resource dependence for one's own work

Mentoring:

Mentor junior developers in the team Set FAST goals and provide feedback to FAST goals of mentees

Document:

Create documentation for one's own work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Adhere to release management process

Design:

Understand the design/LLD and link it to requirements/user stories

Code:

Develop code with guidance for the above

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Develop user interfaces business software components and embedded software components      Manage and guarantee high levels of cohesion and quality      Use data models      Estimate effort time required for own work      Perform and evaluate tests in the customers or target environments      Team player      Good written and verbal communication abilities Proactively ask for and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Application Engineer Position Summary As part of Customer Experiences Services organization, we have an exciting charter to develop new features, services and innovative workflows for the next generation of Customer Experience solutions. We are looking for a candidate who can work with us in a fast paced, multifaceted and agile environment. Candidates who enjoy tackling complex technical challenges, have a passion for delighting customers and who are self-motivated to push themselves in a team-oriented culture will thrive in our environment. One, who can partner with Business teams to understand business problems, develop and deliver the right technology solutions and maintain existing solutions. You will have a passion for technology, process and efficiency and have proven a genuine sense of curiosity and a keen desire to work through complex technical challenges at enterprise scale. What you'll Do • Collaborate with a team to design and enhance innovative features while maintaining existing functionalities for next-generation Customer Experience cloud solutions. • Take responsibility for the implementation, delivery, and support of various applications that assist Client customers and products. • Operate in a full DevOps environment, overseeing all engineering phases, including initial specifications, design and architecture, technology selection, development, unit testing, integration automation, and deployment. • Play a crucial role in addressing service-impacting issues by conducting root cause analyses, defining resolutions, and coordinating with engineering teams to implement hotfixes in production. • Work within an agile team, engaging with architects, product management, and other engineering teams to ensure seamless collaboration. • Actively participate in design and code reviews, offering valuable insights and guidance. • Stay proactive about new features and technologies that can enhance efficiency, productivity, and development across the entire support ecosystem. • Develop and implement processes aimed at minimizing manual operations and automating routine tasks. • What you need to succeed • A bachelor’s or master’s degree in computer science, Engineering, or a related field. • 2 to 4 years of practical experience in configuring and managing AWS Services. • Over 2 years of hands-on experience with the Amazon Connect platform, including setup, configuration, integration, and call flow development. • More than 2 years of hands-on experience in integrating various AWS services such as Lambda, S3, DynamoDB, EC2, CloudFront, IAM, and third-party APIs. • At least 2 years of experience in scripting with Python, JavaScript, or Node.js. • AWS Certified Cloud Practitioner certification is a plus. • Familiarity with customer experience technologies, including Voice, Chat, Case Management, Routing, and Reporting, is advantageous. • Experience in building and maintaining continuous delivery systems and methodologies on AWS or Azure for application deployments. • Support for the development and maintenance of CI/CD processes for application deployment. • Ability to manage, monitor, and optimize automation tools for deployment, monitoring, and operations. • Proficient in troubleshooting and resolving issues across development, testing, and production environments. • Strong communication, problem-solving, and relationship-building skills, along with the ability to work effectively as part of a team