Role Proficiency:

Develop applications in assigned area of responsibility on ERP/CRM systems with minimal guidance from a Lead Developer

Outcomes:

      Work with project team to develop unit test and document small and medium complex level programs as needed for the projects       Follows the best practises set by the project requirements.       Perform other duties as assigned or requested        Code debug test and document; communicate product/component/feature during development stages.       Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models       Learn technology business domain system domain individually and as recommended by the project/account       Define/review technical requirements based on user stories.       Mentor new team members       Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.   Identify the problem patterns and improve the technical design of the application/system   Suggest appropriate technical options for development such as reusing improving or reconfiguration of existing components   Set goals in NorthStar measure progress timely and update accordingly

Measures of Outcomes:

     Completion of applicable technical/domain certifications      Adherence to coding standards set by ERP/CRM Practice      Number of mandatory training requirements (technology/industry specific training programs and UST mandatory trainings)      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Number of post delivery defects      Adhere to SLAs where applicable (if supporting)      Resource billability throughout the year      Number of positive feedback from managers or leads Number of small requirements solutioned and implemented

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Estimate time
effort
and resource dependence for one's own work and for others' work
including modules. Follow scrum ceremonies.

Design:

Understand the design/LLD and link it to requirements/user stories

Configuration and Coding::

Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.

Test:

Create unit test plan for assigned requirements
and conduct unit testing. Test class coverage above 95%.

Code Review:

Participate in code reviews with Tech Lead Interact with client for technical discussions under supervision

Manage Defects:

Perform defect RCA and mitigation

Manage Project:

Manage module level activities

Document:

Create documentation for own work as well as perform peer review of documentation of others' work Create deployment related documents.

Analysis:

Perform analysis as required and directed by the supervisor

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards and process

Manage knowledge:

Contribute project related documents
share point
libraries
client universities

Release:

Follow release process

Domain relevance:

Develop feature / component with good understanding of the business problem being addressed

Client Interactions:

Effectively interact with customers and articulate their inputs

Mentoring:

Mentor junior developers on the team

Skill Examples:

     Ability to debug and do RCA for any defects reported by testing team      Explain and communicate the design / development to the customer      Understand the application/feature/component design and develop the same in accordance with user stories/requirements      Perform and evaluate test results against product specifications      Develop user interfaces business software components and embedded software components      Manage and guarantee high levels of cohesion and quality      Estimate effort time required for own work      Perform and evaluate test in the customer or target environment      Work in a team environment   Good written and verbal communication abilities   Proactively ask for and offer help   A quick learner who can adapt to learning new technologies relevant to ERP/CRM.     Experience in researching production system issues     Able to work closely with client to convert production issues to solutions and suggest options     Ability to advise on best practices and approaches to the team and client     Experience in creating and maintaining configuration steps like Sandbox refresh activities.    Ability to prepare test data and steps for unit integration and production testing as per project needs.   Strong and effective written and verbal communication skills  

Knowledge Examples:

     Knowledge of various ERP/CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of coding.      Experience using data loading tools.      Experience on production deployment and solving deployment errors. Knowledge of Agile Methods - Scrum and Kanban

Additional Comments:

This requirement is for an SFDC Consultant/Advisor with SFDC Certifications (ADM201 mandatory + ADM301 / Sales Cloud / Service Cloud). This is NOT a simple Business Analyst requirement, but a Salesforce Sales/Service Cloud Consultant/Advisor, who can do very good and clear Solution Design in Salesforce Sales/Service Cloud 1. As a Sales/Service Cloud SFDC BSA/Consultant, the person should have driven or played an integral role in a minimum of 4-5 different Sales/Service Cloud Salesforce.com implementations, of not less than 6 months each. 2. Total IT industry experience of at least 12 years, with atleast 8 of those in Salesforce.com and Sales/Service Cloud. Projects experience with specific reference to CRM Roadmap planning and Sales/Service Cloud / Community Cloud / Marketing Cloud / Force.com Implementation / Architectural oversight will be necessary. 3. Knowledge of Sales/Service Cloud – should have experience working with SFDC objects, configuration, and administration essentials. 4. Apex/Visualforce programming background/experience is Not mandatory but will be nice-to-have (Much of the actual coding in the Project will be done from Offshore). The person in this Onsite role will majorly focus on doing Solution Design and Requirements Analysis but will be good if the person knows Salesforce configuration/coding for proofs-of-concept, directly interacting with the client stakeholders. 5. Documentation skills – The person in this role Must be able to write-up a full-fledged BRD; Process-flow documents; Write user-stories, and any other documentation as needed for the Salesforce Implementation. 6. Ability to capture requirements from business users – requirements may pertain to implementation of SFDC Service/Sales Cloud/Marketing Cloud/Community Cloud/Chatter, or may pertain to development of pure-play Custom-applications on the Force.com platform. 7. Knowledge of Requirements Analysis and Management processes: Very strong hands-on experience and high degree of comfort in preparing Requirement artifacts like BRD, SRS (Functional requirements), Gap analysis documents/Use-cases, and Solution Design documentation. 8. Important! -- Very good Experience in Designing solutions in Sales/Service Cloud/Community Cloud/Marketing Cloud/ Force.com based on a BRD, and churning out a Solution Design / Technical Design Document. 9. Experience in interacting with Business teams and Users across different geographies, and in running end-to-end Requirements-gathering and Design-brainstorming whiteboarding sessions. 10. Also need to be able to build prototype configurations in Sales/Service Cloud/Marketing Cloud /Community Cloud/Force.com/Chatter as part of Design phase. 11. Good communication and analytical skills are a Must – the person should be able to grasp user requirements quickly, and also be able to present information to users effectively during design / prototype reviews / JAD sessions. 12. Experience in Onsite-Offshore coordination: Coordinate with Development, Configuration and Testing teams during build and deployment phases of the project. Also, will need to liaison between IT and business teams to help clarify questions and requirements. 13. Late-evening and/or early-morning calls with Offshore development/configuration/testing teams will be part of the Project in the long-run. 14. This is a position for an experienced Consultant, and the person will not only interact with different Business and IT teams on a day-to-day basis but will also be the key person responsible for winning the confidence of the main Project Sponsor (VP/Executive Director level) as well as the Enterprise Architecture team at the client-site.