Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

About the Role: We are seeking a highly skilled and motivated Product Management Knowledge Specialist to join our Product Management Center of Excellence team in the Client Technology Services organization. This role is focused on creating, curating, and managing content related to Product Management principles and best practices. The ideal candidate will have a strong background in product management, content strategy, knowledge management, and instructional design with a passion for delivering high-quality, user-centric content. Key Responsibilities: • Content Development: Create, curate, and manage content related to Product Management principles and best practices. This includes developing instructional materials, such as micro-learnings in written and video format, best practice guides, templates, examples, case studies, and other knowledge assets. • Content Strategy: Develop and drive a holistic content strategy to ensure up to date, engaging, user-centric, relevant, and meaningful content. Collaborate with the Product Management Center of Excellence, Product Management Champions, and other stakeholders to align content topics with the most pressing business objectives. • Knowledge Management: Implement and maintain knowledge management practices to ensure content is easily accessible, searchable, and reusable by the organization’s product teams. Develop and manage a knowledge taxonomy to organize content effectively. • User Research: Conduct user research, such as surveys and interviews, to understand the needs and preferences of the target audience. Use insights to inform content development and strategy. • Data-Driven Content Optimization: Analyze content performance using content analytics and make data-driven recommendations for improvement. • Collaboration: Work closely with cross-functional teams, including product management, user experience, architecture, and engineering, to ensure content aligns with overall business goals, stakeholder expectations, and user needs. Example collaborative content includes product management framework and roles & responsibilities documentation. • Training and Support: Develop training materials in collaboration with other Centers of Excellence and provide support to content creators and other stakeholders to ensure consistent and high-quality content delivery. Qualifications: • Bachelor's degree in a related field (e.g., Communications, Marketing, Instructional Design, Business, Information or Knowledge Management). • 3-5 years of experience in content development, content strategy, or knowledge management, preferably in a product management or technology environment. • Strong understanding of Product Management principles and best practices. • Excellent writing, editing, communication, and presentation skills. • Experience with SharePoint and Microsoft O365, content management systems and knowledge management platforms. • Strong analytical skills and experience with data-driven decision-making. • Ability to work independently and collaboratively in a fast-paced environment. • Familiarity with content optimization techniques. Preferred Qualifications: • Experience with instructional design and developing training materials. • Knowledge of organizational change management models. • Experience with user research and usability testing. • Familiarity with project management tools and methodologies