As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.
The American Heart Association has an excellent opportunity for a Systems & Field Trainer on our Center of Development Operations’ Systems Training Team.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.
ResponsibilitiesResponsible for providing training, database management and customer support for a variety of Association event management systems (EMC). Responsible for responding to customers, volunteers and staff requests for data management, website updates, and related customer interfaces.
Provide training to internal and external customers of database applications for event fundraising, donor management and related activities. Schedule, plan and deliver training to users both in-house and at external customers’ locations.Respond to and resolve requests generated from users (donors, sponsors, volunteers, staff) event management systems. This may include systems supporting Heart Walk, Heart Ball, Go Red donor and sponsorship management, or other event and program campaigns.Identifies and documents event database best practices. Analyzes data and reports to review usage, accessibility, and data quality.Act as first point of contact for technical issues and for EMC changes and updates.Learn event management systems intricacies and translate that learning into high-quality user documentation, training videos, and other resources.Design and deliver high-quality training sessions virtually and in person.
Qualifications Bachelor's Degree in computer applications, database management, or related areaThree (3) years of experience with database management, reporting or data delivery methodsTwo (2) years of experience supporting and training users of event management system toolsAbility to communicate with all levels of Association staffExceptional skills in customer service and support of EMC systems
Significant experience in assessing software, creating procedures, and writing user documentation.Understanding of adult-learning principles and techniques as well as training course design and delivery.
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.
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EOE/Protected Veterans/Persons with Disabilities
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